There were more then one problem with the email that was sent out. The first paragraph was confusing and will make people not want to go on to read the rest of the email. The first few sentences should be important and to the point so that viewers will continue reading.
They also used abbreviations that were not of common knowledge so people did not know what they meant. The email said nothing about the benefits of the change that will be taking place, and when it will be started. explaining how the change was going to take place it was not communicated very well. They explained how it was different for everyone in details. The writer could have sent out different emails to people that it affected. This email was extremely difficult to follow and not clear.